Norway – Repair and maintenance services – Maintenance and further development of ServiceNow

Norway · TED (Tenders Electronic Daily)

Buyer

Norsk Tipping

Country

Norway

Value

65.0m NOK

Published

2026-10-06

Deadline

2026-11-09

Type

cn-standard

Status

Open to bid

Category

CPV 50000000

Description

Purpose Norsk Tipping (NT) currently uses ServiceNow, among other things, as IT Service Management and CSM tools and currently has a licence and maintenance agreement through DXC Technology. The contract expires in February 2027 and this procurement is a renewal of the maintenance contract for ServiceNow. NT is looking for a professional cooperation partner who can help maintain and further develop the current system. Tenderers must see possibilities, propose improvements and have good routines for development and support. The CSM module is used by Customer Service (Interactions/Case), Dealer service and some other small user groups (Case). Customer service is among norway's best and requires high efficiency in case handling with focus on quick access to information, getting pressure and high system degree. The system bears the mark that it has lived for almost 10 years. There are some technical debts that we need help cleaning up. Part of this is moving some internal APIs, which have…

The buyer's description as published on TED (Tenders Electronic Daily), shortened. The full notice is at the source.

Around this tender

• Closes in 18 days, on 2026-11-09.
• Norsk Tipping has 9 notices on this site, 3 of them open now, the earliest published 2026-09-25. See them all.
• One of 136 open Manufacturing & equipment tenders in Norway on this site; where a value is published, the median is 1.5m USD.
• Work under the same CPV group (500) is open in 24 other countries: Spain (40), France (30), Belgium (19), United Kingdom (18), Germany (17) and 19 more.

Counted from the notices this site holds, which reach back about a month - not everything a buyer has ever published.

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About this record

This notice was published via TED (Tenders Electronic Daily) and indexed automatically. Figures and dates are reproduced as published at source; always confirm against the original before acting on a deadline.

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