Belgium – Call centre – De organisatie en het beheer van een meertalig callcenter dat 24/24u en 7/7d bereikbaar is.

Belgium · TED (Tenders Electronic Daily)

Buyer

GARDE BRUXELLOISE - BRUSSELSE WACHTDIENST

Country

Belgium

Published

2026-10-21

Deadline

2026-11-17

Type

cn-standard

Status

Open to bid

Category

CPV 79512000

Description

Ce call center devra, avec des standardistes, orienter les appelants selon un protocole établi. Ceci consiste notamment : o A orienter et encoder les données des patients se rendant aux postes médicaux de garde ; o A encoder les données des patients en visites à domicile et à organiser au mieux les déplacements des médecins de garde en optimalisant leur déplacement tout en limitant le temps d’attente des patients et en prenant en compte un désidérata linguistique possible ; o A participer à l’amélioration du service de la Garde bruxelloise par le prisme du Call Center.

The buyer's description as published on TED (Tenders Electronic Daily). The full notice is at the source.

Around this tender

• Closes in 26 days, on 2026-11-17.
• GARDE BRUXELLOISE - BRUSSELSE WACHTDIENST has 2 notices on this site, 2 of them open now, the earliest published 2026-10-15. See them all.
• One of 117 open Professional & business services tenders in Belgium on this site; where a value is published, the median is 4.5m USD.
• Work under the same CPV group (795) is open in 20 other countries: France (15), Italy (12), Spain (10), Netherlands (8), Germany (7) and 15 more.

Counted from the notices this site holds, which reach back about a month - not everything a buyer has ever published.

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About this record

This notice was published via TED (Tenders Electronic Daily) and indexed automatically. Figures and dates are reproduced as published at source; always confirm against the original before acting on a deadline.

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