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Time and Motion Study

United Kingdom · Find a Tender (UK)

Buyer
Driver and Vehicle Standards Agency
Country
United Kingdom
Published
2026-10-08
Type
UK2 Preliminary market engagement notice
Status
Open to bid
Category
CPV 73210000
View original notice

Description

This is a Preliminary Market Engagement Exercise - this is not a tendering opportunity or a call for competition. This is to inform the market of the requirement and gather information and feedback from the market via a Supplier Questionnaire in advance of publishing a future tender. The Office of the Traffic Commissioner (OTC) requires an independent time and motion study to establish a robust evidence base for the time, effort and resources required to deliver its principal casework, licensing, tribunal, compliance, finance, correspondence and support processes. The study will identify the end-to-end elapsed time, active handling time, waiting time, rework, hand-offs and variation associated with agreed process families. It will distinguish productive activity from unavoidable delay and system or process constraints, analyse why variation occurs, and interpret the findings against actual and forecast workload. The resulting evidence must enable OTC to calculate the capacity and…

The buyer's description as published on Find a Tender (UK), shortened. The full notice is at the source.

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About this record

This notice was published via Find a Tender (UK) and indexed automatically. Figures and dates are reproduced as published at source; always confirm against the original before acting on a deadline.

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